The Whole Experience Sprint
26th to 30th October
A 5 day sprint to build a client experience that feels as good to deliver as it does to receive.
Five daily lessons, short daily exercises, live support from two client experience experts in a dedicated Telegram channel, and real changes to how you show up for clients by the end of the week.
Serving your clients is such a huge part of what you do & life’s too short for you not to enjoy doing it, right?!
If you’re a founder who dreams of being able to build deep connections with your clients, create a reputation for being the absolute sh*t at what you do & have all the systems in place that make showing up for & serving your clients feel easy, then this sprint is for you.
We get it.
Being consistent isn’t sexy. Sharing the real “you” behind your business can feel uncomfortable AF. Which can make serving your clients feel hard.
You’re either flapping about trying to remember everything that you should be sharing with your clients cos it’s written down on post-its 🤪 that you can never seem to lay your hands on, or it’s not written down at all.
Or you’re so tied to the idea of “being professional” for your clients, that you have no idea who you really are anymore when it comes to your business & are losing the energy & excitement for what you do as a result..
Or maybe you feel ok about both your processes & how you’re connecting with your clients at the moment, but you know in your gut that it could all be a bit better - you’re just not entirely sure where to start to have the big impact you know is possible.
Your client experience needs both the processes & personality to feel awesome for you to deliver & chefs kiss for your clients to be on the receiving end of, and that’s where The Whole Experience comes in.
What To Expect
Over the course of 5 days we’ll guide you through a series of short practical exercises that will help you identify, then bridge the gaps with either the processes behind how you serve or the personality behind making what you do truly memorable.
Think small actions that actually feel achievable for your business & real time support in a dedicated Telegram channel.
Each day you’ll get…
A Fully Transcribed Short Video Lesson
Watch the video, or listen on the go. These daily lessons include practical exercises that’ll help you bridge the gaps between personality and process in your current client experience
Pep Talks, Exactly When You Need Them
We will have you feeling SOOOO much better about how you serve your clients come the end of the week.
Live Support on Telegram
We are in it with you. Each day, either Lauren or Fran will be in telegram giving you LIVE support to take the action.
A Small & Intimate Group
You get 1:1 access to both Lauren and Fran. You have the opportunity to ask questions and submit work for feedback too!
Lauren, Founder of Unravel Business Support
Meet Your Hosts
Lauren is the Queen of turning the chaos in your head into a process that doesn’t turn your brain inside out trying to set up, allows you to show up consistently across all your client touch points & just makes your life as a founder a whole lot easier.
She's spent over a decade walking into different industries and building the structure that was missing - from banking, property compliance, charity, wellness to creative services and more. Chances are she's fixed something similar to your problem before.
She loves showing founders that the answer usually isn't a fancy new tool, it's asking why you're doing something in the first place, then building the simplest version that actually sticks.
Fran, Founder of And So The Journey Begins
Fran’s creative approach to serving your clients will help you reframe the ideas that have made you afraid to step away from what you think is “professional”. Her big sis energy will have you believing that you can & should be doing it all on your own terms too.
She had a career in customer service that spanned 20 years & cos she’s been there & got the t-shirt knows exactly what does & doesn’t turn your clients on.
She loves showing founders how to be crystal clear about the way they work so that their clients can feel seen without having to be at their beck & call.
We’re the two sides of the same coin.
That coin is just the start of your prize pot (can you tell we’re hyped for Celebrity Traitors already??) of gorgeous clients returning to you time & time again….& getting their dream boat pals in on the action too cos you’re the obvious choice for what you do.
The Investment
Wherever you're at with your Autumn energy, there's a way in.
Maybe you're feeling it, ready to clear the decks and take focused action this week, with us right there alongside you. Or maybe your diary's already full and you know the only way this actually happens is in your own time, at your own pace.
Either way works. Here's what each option gets you.
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£197
The full five day sprint with live support throughout.
Daily video lessons and practical exercises
1:1 access to both of us in a dedicated Telegram channel
a bonus Q&A two weeks after the sprint ends, so you stay accountable and keep the momentum going once the week itself is over.
We're keeping VIP spots capped to a small number of spots, so we can actually be there for you throughout the week.
Pay in full or split into 2 payments of £98.50.
Secure your Sprint [LINK]
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£97
All five days of content, delivered straight to your inbox.
Each day you'll get the video lesson and the task, and you can work through them at your own pace across the week or beyond.
No live support included with this option.
Secure Your Email Access [LINK]
Book Your Sprint
FAQs
I really want to join - but I won’t be available every single day of that weekThats ok, the videos are pre-recorded, so you can catch up on them in your own time.
It’s the support from us that’s live in the VIP package & you can access that on the go by downloading the Telegram app
Will I actually get 1:1 support from you though?Yes, we’re keeping the group to an intimate size so that we both can have the capacity to support you live on the Telegram channel. That’s because we know how transformative the action you take has the potential to be in your business
I can’t do that week at all as I already have a full diary - will you be running it again?Yes we most likely will. But, there are currently no future dates set. If you’d like access to just the tasks (with none of the live support) to work through in your own time outside of the sprint week, we’d suggest selecting the email only option, which is £97.